Terms of Service
Last Updated: August 22, 2025
Agreement to Terms
By accessing and using TutorWise services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services Provided
TutorWise provides:
- Personalized tutoring services for students in grades K-8
- Specialized reading intervention using evidence-based methods
- Educational consultation and assessment services
- Both online and in-person tutoring options
User Responsibilities
Parents/Guardians Agree To:
- Provide accurate information about student needs and goals
- Attend scheduled consultation meetings and maintain open communication
- Ensure student attendance and engagement during sessions
- Provide a suitable learning environment for online sessions
- Make timely payments according to agreed schedules
Students Are Expected To:
- Attend sessions prepared and ready to learn
- Treat the tutor and materials with respect
- Follow safety guidelines during in-person sessions
- Maintain appropriate behavior during online sessions
Scheduling and Cancellation Policy
Scheduling:
- Sessions are scheduled by mutual agreement between tutor and family
- Regular weekly sessions are recommended for optimal progress
- Schedule changes require 24-hour advance notice when possible
Cancellation Policy:
- 24+ Hours Notice: No charge for cancellation or rescheduling
- Less than 24 Hours: 50% of session fee charged
- No-Show: Full session fee charged
- Emergency Situations: Evaluated case-by-case with flexibility
- Weather/Illness: No charge for cancellations due to severe weather or illness
Payment Terms
Fees and Payment:
- Session rates start at $40/hour as currently posted
- Payment due at time of service or according to agreed payment plan
- Accepted payment methods: cash, personal check, or PayPal
- Late payment fees may apply after 30 days
Refund Policy:
- Unused sessions in prepaid packages may be refunded with 30-day notice
- No refunds for completed sessions or no-shows
- Partial refunds considered for extenuating circumstances
Intellectual Property
Educational Materials:
- Custom lesson plans and materials remain property of TutorWise
- Families may use provided materials for the student’s personal education
- Materials may not be shared, copied, or used for commercial purposes
Limitation of Liability
Educational Services Disclaimer:
- TutorWise provides supplemental educational support, not medical or psychological services
- We do not diagnose learning disabilities or provide special education services
- Results may vary based on individual student needs and engagement
- We recommend collaboration with schools and other professionals as appropriate
Liability Limitations:
- Our liability is limited to the amount paid for services
- We are not liable for indirect, incidental, or consequential damages
- We maintain appropriate professional liability insurance
Confidentiality and Educational Records
- Student information and progress will be kept confidential
- Educational records will be maintained according to professional standards
- Information may be shared with parents, schools, or other professionals only with consent
- Records will be retained for 7 years following completion of services
Technology and Online Services
Online Session Requirements:
- Reliable internet connection and appropriate device required
- Parents responsible for technical setup and troubleshooting
- Sessions may be recorded for quality assurance (with consent)
- Privacy and security during online sessions is a shared responsibility
Termination of Services
Either party may terminate services with written notice:
- Immediate Termination: For safety concerns, non-payment, or breach of terms
- 30-Day Notice: For routine termination of ongoing services
- Unused Services: Handled according to refund policy
Governing Law
These terms are governed by the laws of Kentucky. Any disputes will be resolved through mediation or in Scott County courts.
Modifications
We reserve the right to modify these terms with 30 days notice. Continued use of services indicates acceptance of modified terms.
Contact Information
Questions about these terms:
Email: joyce@tutorwise.us
Phone: 419 306 9641